How do I get my reading?
On the website, enter your birth details — date, time, and city — and generate your free chart. 14 Main Stars computes your ZiWei Dou Shu (紫微斗数) chart and your BaZi (八字) the classical way and reveals your ruling main star instantly. Explore the chart free, then sign in to save it and continue with your personal reading preview.
I don't know my exact birth time
Choose “Time unknown” when available. The birth hour can change palace placements and the ruling star, so treat time-dependent results as provisional. If you use an estimated time, compare it with a reliable birth record before relying on the interpretation. You can update the details and cast the chart again.
Where are my saved readings?
Sign in with the same account and sign-in method you used before: Google or email on the website, or the original method in the app. Open your saved readings and choose the same chart. If content you previously accessed is missing, email us with your account email and the page you were viewing so we can investigate. Do not send your password or full card details.
My payment returned, but the reading is still locked
Return to the same chart and sign in with the account used at checkout. The payment-status message distinguishes confirmation from restored access. If payment is confirmed but access is delayed, do not pay again. Email us with your account email, the reading you selected and the approximate payment time; a receipt reference can help us locate the purchase. We will check the payment and access records.
Do I have to watch ads?
No. Optional rewarded videos are a separate feature in supported app flows. You can create your chart and read its free preview without watching an ad.
Managing or deleting your account
You can delete your account and all saved charts from inside the app: Account → Delete account. You can also email us and we will remove everything. See our Privacy Policy for exactly what we collect and why.
Still stuck?
Email support@14mainstars.com with your question — and, if it helps, a screenshot. We read everything.